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When it comes to transferring your original number that you placed on an eSIM back to a physical SIM, as @sandblaster advised, simply visit your nearest AT&T Store to obtain a new physical SIM card. Once you have your new physical SIM card, delete your eSIM from your iPhone: Go to Settings. Tap Cellular. Tap the plan you want to erase.Dec 31, 2020 · There's more information about returning a device at AT&T Return Policy. Also, it's possible to request shipping supplies for your eligible trade-in device simply by following these instructions: Go to AT&T Trade-in Program > Ask for Help > Request shipping materials, or use the online chat support. Call the Support Line: 888.445.6005.The account can't stay active under the deceased's name and Social Security number (except if the deceased's account billing address was in Oklahoma). Cancel the account. Call us at 800.331.0500. Transfer the wireless numbers to another provider. If you don't know the wireless account passcode, call us at 800.331.0500.Go to the Account Order Status page to: Review your trade-in accepted value. Print the trade-in return shipping label (s). Remember: each trade-in device requires its own box and return shipping label. Hover over Contact & Support. Choose Check Order Status from the drop down.formerlyknownas. Not on a broken phone that won't come on and you made ins claim. If you were doing a next trade in to upgrade, other trade-in, or returning a warranty device, you would be charged. My phone was damaged and I filed on the insurance. It says to delete content off damaged phone before returning but I can't due to the damage.Returned Phone has Not Been Received. I returned a phone to ATT back at the end of October. I used the USPS smartlabel that was provided in the box with the new phone, per the instructions provided by my CSR. I dropped off at Post Office without waiting for them to scan. I had no idea that ATT would not be able to track using their own ...Pretty ignorant to think I hadn't already Googled Asurion. And NO, there is not an address for their return address location in Coppell, TX....just their headquarters in Nashville - which does me NO good for tracking a package. And to address your question....I have since spoken to AT&T Customer Service and they validated what Asurion said to ...You will receive a trade in return kit from AT&T within 7 days, from the time you received the new device. The trade in device must be returned within 30 days from the receiving date of new device. In regard to the charge, there will not be any if the device reaches AT&T within 30 days. Let's tart with few questions.If you can't erase your iPhone, iPad, or iPod touch. Learn what to do if you don't remember your passcode for your iPhone, iPad, or iPod touch, or your device is disabled. If you forget your Screen Time passcode, you can reset it. Restoring your device using a backup won't remove the Screen Time passcode. If you still need help, contact Apple ...If AT&T service is the problem, pay off the phone unlock it from AT&T and use it with another provider. The iPhone 12 is a universal device. But it must be unlocked from AT&T first. Even if your loan is through AT&T, you purchased it from Apple. If the phone is defective, Apple holds the warranty and you need to contact Apple directly for any ...2. Scroll to and select General, then scroll to and select Transfer or Reset iPhone. 3. Select Erase All Content and Settings to reset device, then select Continue. 4. Select Finish Upload Then Erase or Erase Now . 5. Select Erase iPhone to confirm.You are transferring Device ownership rights to AT&T, its subsidiaries, affiliates, designee (s), vendors, and suppliers without ability for Device or information return to You. You have: 1) ERASED ALL PERSONAL, CONFIDENTIAL OR SENSITIVE INFORMATION ("INFORMATION") FROM AND DEACTIVATED APPLICATIONS AND SERVICES ON THE DEVICE; 2) REMOVED THE ...JavaScript is deactivated in your browser. Please activate JavaScript in order to access this website. To change the setting, use the following step-by-step guide.And my phone was approved for a device trade in discount. However when I went to the AT&T store to pay my fee and pick up my new device and activate it. He never gave me a box w prepaid return shipping label to send my trade in. I've been to two AT&T stores they can't/won't help me. And calling 611 can't help me.We only provide a Return Kits if you have a disability or if your service address is more than 10 miles from a FedEx Office Pack and Ship or The UPS Store. If we send you a return kit: Pack up the equipment you're sending back to us. Attach the prepaid shipping label to the return kit.

64.7K Messages. 9 months ago. No. The return period is 14 days, once past that you own the phone and must pay for it. 0. 0. Would I be able to return my phone and stop the payments on it because I don't want this phone anymore and want to switch carriers.The return material you received with the new phone was to return the new phone if you decide not to keep it. You should receive different return packaging to ship your trade in to a different location. You can only take it to an AT&T corp store not an “Authorized Retailer.” Again make sure you receive a receipt for the return.May 3, 2022 · UPS lost my iPhone return. I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?I returned my iphone 12 pro max to the post office over a week ago and ATT says they don't have the return. I do not have my return tracking number. How can I reprint the old one? I can't the email...Sep 29, 2021 · If AT&T service is the problem, pay off the phone unlock it from AT&T and use it with another provider. The iPhone 12 is a universal device. But it must be unlocked from AT&T first. Even if your loan is through AT&T, you purchased it from Apple. If the phone is defective, Apple holds the warranty and you need to contact Apple directly for any ...

Don't send them your old phones. They lie and say your phone was damaged even though it's not then they give you a lousy credit for $35.00 . I spoke to two reps today that both said this is the common practice of their company and they get multiple complaints a day for this issue.To complete your return, follow these steps: Click here to access your return label and print it. Remove any confidential, proprietary or personal information from the equipment being returned. Repackage the item (s) you are returning. Affix the return label to the box. Be sure to remove any original shipping labels.Scroll to the devices on your account. Choose Manage wireless for the device that needs a new eSIM. Select Device options, and then Manage your SIM. (You won't see this option if you don't have an eSIM already.) Choose Get a new eSIM, and then Get started. Follow the prompts to complete your eSIM setup.…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Hi bobbyltwo! we are here to help with your Trade-In in. Possible cause: AT&T gives you the trade in value (not the promotional value) in an A.